An Explanatory Psychological Analysis of Transactional Communication Styles and Their Influence on Patient Safety in Hospital Environments

Abstract

Human errors in healthcare frequently stem from dysfunctional attitudes that undermine patient–provider trust, impede effective communication, and negatively affect treatment outcomes. Ineffective interpersonal relationships further reduce honesty and transparency, restricting the timely and accurate exchange of critical information and thereby placing patient safety at risk. Transactional Analysis has been widely applied to identify such maladaptive behavioural patterns and to strengthen communication and collaboration among healthcare professionals. “Based on the findings of the present study, the researcher developed the Transactional Styles Model of Interpersonal Communication and Patient Safety, which offers guiding principles to improve communication practices and minimize patient-safety-related errors. The study contributes meaningfully to the existing body of knowledge on Transactional Analysis, interpersonal communication, and patient safety. The results demonstrated rejection of the null hypothesis, confirming that all twelve transactional communication styles were significantly associated with patient safety.”